Privacy Policy — Radcliffe Psychotherapy Clinic
Last Updated: January 26th, 2026
Radcliffe Psychotherapy Clinic (“the Clinic,” “we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal and personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and relevant Canadian privacy legislation, including PIPEDA.
This Privacy Policy outlines how we collect, use, disclose, protect, and retain your information when you use our website or receive psychotherapy services from us.
1. Scope of This Policy
This Policy applies to:
- Personal information and Personal Health Information (PHI) you provide to us
- Information collected through our website, online forms, emails, booking systems, and teletherapy platforms
- All psychotherapy/clinical services provided by our clinicians
We follow strict confidentiality and record-keeping standards required by PHIPA and the regulatory colleges governing psychotherapy professionals in Ontario.
2. What Information We Collect
a) Personal and health information provided by you - We may collect information such as:
- Name, contact details, and emergency contact
- Information shared during intake, consultation, or therapy sessions
- Presenting concerns (anger, anxiety, ADHD, stress, trauma, relationship difficulties, etc.)
- Health or mental-health history relevant to treatment
- Appointment scheduling and billing information
b) Automatically collected website information - We may collect IP address, browser type, device information, pages visited, and timestamps for analytics and security.
c) Cookies - Our website may use cookies to improve functionality. You may disable cookies in your browser.
3. Why We Collect Your Information
We collect your information to support your care, communicate with you, and meet our legal and professional obligations. We collect information to:
- Assess suitability for therapy
- Provide psychotherapy services
- Communicate and schedule appointments
- Manage billing and administrative records
- Meet professional, ethical, and legal obligations
- Improve our website and administrative processes
We never sell or rent your information.
4. Legal Authority for Collecting and Using Information (PHIPA)
We only collect, use, and share Personal Health Information when the law allows us to do so. We collect, use, and disclose PHI based on:
- Your express consent
- Legal obligations for clinical record keeping
- Situations where disclosure is required by law
5. How Your Information Is Shared
We only share your information when it is necessary for your care, required by law, or with your permission. Your information may be shared based on the following situations:
a) With your consent
b) Without consent where allowed or required by law (risk of harm, child protection, court orders, etc.)
c) Third-party service providers that support secure practice operations
6. Data Security
We use physical, administrative, and technological safeguards to protect your information. In the event of a privacy breach, we follow PHIPA requirements, including notification.
7. Record Retention
Your records are kept securely for set periods of time, as required by law and professional standards. Records are kept for:
- 10 years from the date of last contact, for adults
- 10 years after a minor client turns 18
8. Your Rights
Under applicable privacy legislation, you have specific rights regarding your personal information and Personal Health Information. You may request:
- Access to your records
- Correction of inaccurate information
- Withdrawal of consent (with limitations)
- Information about how your data is handled
Requests must be made in writing (contact information below).
9. Confidentiality in Therapy
Confidentiality is a foundational aspect of psychotherapy and is protected by law and professional ethics. Information shared in therapy is confidential except where disclosure is required by law or necessary to prevent harm.
10. Website & Online Communication
Email and online forms may not be fully secure. Website analytics data is not combined with clinical records.
11. Changes to This Policy
We may update this Policy periodically. Continued use indicates acceptance of changes.
12. Contact Information
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Radcliffe Psychotherapy Clinic
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Email: admin@angerandanxiety.com
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Phone: +1 (289) 801-4133
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Address: 3910 Bathurst Street, Suite 300 (Palm Medical) Toronto, ON M3H 5Z3
You may also contact the Information and Privacy Commissioner of Ontario regarding privacy concerns.