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Questions About Our Practice?

  1. Do you offer in-person or remote sessions?
    All of our therapists offer remote sessions and some therapists provide in-person sessions within Toronto, Ontario.

  2. Do you work with insurance?
    While we do not provide direct billing services, we do provide our clients with insurance-submittable receipts at the end of each session. Please keep in mind that clients always remain responsible for the cost of their sessions so it is important to check before booking that your insurance provider covers services for Registered Psychotherapists or Registered Social Workers depending on the designation of the therapist you are looking to book with. 

  3. What are your fees?
    Our fees range from $50 - $220 (+HST) per session, depending upon therapist and if it's a session for an individual or a couple. See each therapist's profile for their fees.

  4. Do you offer a sliding scale?
    We are unfortunately not able to offer a sliding scale at this time. 

  5. What types of payments do you take?
    We accept credit cards, debit cards, and e-transfers. 

  6. What's your cancellation policy?
    Cancellations made within 48 business hours of the appointment time will be charged, barring true emergencies that are considered on a case-by-case basis. In order to avoid being charged for any cancellations please let us know ahead of the 48 business hour cancellation period. 

  7. What's your no-show policy?
    If you do not attend a scheduled session, even in cases where you may have forgot about the appointment we will still need to charge for the appointment. The exceptions to this are true emergencies that are considered on a case-by-case basis.

  8. Is there parking?
    There is free parking at our Lawrence Plaza location and paid street parking and other options near our Spadina & Bloor location. 

  9. Can I book online?
    Yes! We offer online booking that will allow  you to see each therapist's availability for both consultations and full sessions, and you can choose a time slot that fits into your schedule. We only allow bookings online that are at least 48 hours out, so if you need a session within 48 hours, contact us at the office.

  10. Do you have a waitlist?
    Our online booking software does have the ability to sign up for a waitlist for your therapist. 

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